Catch the latest
updates
July 15, 2025
New Feature
New: Crisp Integration + Jira Ticket Creation
You can now connect Crisp to Thinkpilot and create Jira tickets directly from your insights. No more context-switching. Go from feedback to action in seconds.
Feature Highlights
Crisp Integration: Automatically pull in customer conversations from Crisp to surface insights.
→ Head to Dashboard > Connection Status and click Connect Crisp.
Create Jira Tickets: Instantly turn any insight into a pre-filled Jira ticket—with all the context baked in.
→ Head to a specific insight > Click on 'actions' and 'export'
July 11, 2025
New Feature
CSV & TXT File Upload
Upload a CSV or TXT file to uncover insights from past customer conversations, interviews, or transcripts, no setup required.
How to get started
Head to your 'Dashboard', at the bottom, you can click or drag a file to upload your CSV or TXT file.
→ CSV files: Great for exporting feedback from tools like Intercom, HubSpot, or Zendesk.
→ TXT files: Perfect for uploading interview transcripts, call summaries, or internal meeting notes.
Get insights from any source — even outside your usual stack.
July 09, 2025
New Feature
New: Explore Chat Feature
You can now chat directly with your customer insights! Ask questions like “What are users saying about onboarding?” or “Show me bugs reported last week.”
Explore helps you dig into the data instantly, without sifting through endless tickets. Just connect your tools and start exploring.
Try it now → it’s live in your workspace!.
Key Highlights
01
Search by most common insight queries or use own to begin
02
View past chats to continue where you left off or start a new conversation
03
Ask questions about your data and instantly see matching conversations with full context
July 01, 2025
Launch
Product Launch: Thinkpilot Discovery Tool
Powerful discovery tool that turns scattered feedback into actionable insights
Key Features
01
No complex setup or technical expertise required. Sign up, connect your tools,
and start discovering valuable insights right away.
02
Our AI-powered discovery spots trends, anomalies, and opportunities, delivering clear,
actionable insights—no spreadsheets or complex queries, just instant insights.
03
Create custom categories that match your product, segments, feedback types and more
— then filter with precision to focus on what matters mos.
04
Our smart data connectors automatically scan conversations across your tools,
so you always have the most up-to-date insights when you need them.
