About Us
Our Story
The Data Gap
Every company sits on a goldmine of customer conversations — support tickets, sales calls, CRM notes, Slack threads. But for years, our founders (Stoimen, Megan, and Antonio) watched the same failure play out: none of that data was usable by the tools that needed it most.
Product teams made roadmap decisions based on gut feeling. Support teams escalated the same issues week after week. Even when teams tried to use AI, they hit the same wall — the models were powerful, but they had zero customer context to work with.
The intelligence wasn't missing; it was locked inside Zendesk, HubSpot, Intercom, Gong recordings, and meeting transcripts — scattered, unstructured, and invisible to AI.
The Moment of Clarity
In one particularly frustrating meeting about feature prioritization, our CEO, Stoimen Veselinov, cut through the noise:
“We have 8,000 tickets telling us exactly what to build, and we're still guessing. The data exists — it's just not in a shape that anything, human or AI, can actually use.”
That reframed everything. The problem was never a lack of data or a lack of intelligence. It was the gap between the two. Customer conversations held the answers, but they were trapped in formats that no AI model — no matter how capable — could access or reason over.
Building the Data Layer
We decided to build Thinkpilot. Not another dashboard. Not another analytics tool. A data layer that gives AI agents real customer context.
Thinkpilot connects to the tools your team already uses — Zendesk, Intercom, HubSpot, Gong, Slack — and transforms raw conversations into structured, enriched data. Then it makes that data available to AI agents like Claude, so they can answer questions, surface patterns, and act on real customer signals instead of operating in a vacuum.
We treat your customer conversations as the most valuable dataset in your company — and we make sure AI can finally use it.
Who We Built It For
- Product Teams: Ask Claude what your customers actually need — backed by thousands of real conversations, not a dozen cherry-picked quotes.
- Support Teams: Give your AI agent the full picture so it can triage, escalate, and resolve with context that goes beyond a single ticket.
- Anyone building with AI: If your agent needs to understand your customers, Thinkpilot is the layer that feeds it structured, up-to-date context.
What started with three founders frustrated by unusable data has grown into a team building the infrastructure that connects customer intelligence to the AI agents that need it.
Your customer data, structured. Your AI agents, supercharged. That's Thinkpilot.
Our Core Values
Passionate Joy
We bring energy and love for what we do into every step.
Collaborative Teamwork
We move faster and smarter — together.
Curiosity & Learning
We stay hungry to explore, question, and grow.
Problem Solving
We face challenges head-on and turn them into opportunities.
Focused Persistence
We push forward with grit and purpose, even when it's tough.
Human-Centric Empathy
We build with care, putting people first.