Refund Policy

Last Updated 1 February 2026

Our Commitment

At Thinkpilot (operated by Thinkpilot Ltd.), we want you to be completely satisfied with your purchase. We offer a 14-day money-back guarantee for all new subscriptions, no questions asked.

14-Day Money-Back Guarantee

This guarantee applies to:

• First-time subscription purchases
• Plan upgrades (within 14 days of the upgrade)

How to Request a Refund

To request a refund, simply contact us at:

support@thinkpilot.co

Please include:

• Your account email address
• Date of purchase
• Reason for refund (optional, but helps us improve)

Processing Time

Once we receive your refund request, we will process it within 5-10 business days. The refund will be credited to your original payment method.

Please note that depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear on your statement.

Payment Processing

All payments for Thinkpilot are processed by Paddle.com, who acts as our Merchant of Record. This means:

• Paddle handles all payment processing and billing on our behalf
• Your payment will appear as "PADDLE.NET" on your statement
• Paddle is responsible for handling payment disputes and chargebacks

For billing inquiries, you can contact Paddle directly or reach out to us and we'll assist you.

After the 14-Day Period

After the initial 14-day period:

• Subscription payments are non-refundable for partial billing periods
• You can cancel your subscription at any time to prevent future charges
• Upon cancellation, you'll retain access until the end of your current billing period

Subscription Cancellation

You can cancel your subscription at any time through your account settings. When you cancel:

• Your subscription will remain active until the end of the current billing period
• You won't be charged for future billing cycles
• Your data will be retained for 30 days after the subscription ends, giving you time to reactivate or export your data

Exceptions

This refund policy does not apply to:

• Accounts terminated due to Terms of Service violations
• Fraudulent or abusive refund requests
• Subsequent refund requests after a previous refund has been granted

Contact Us

If you have any questions about our refund policy, please contact us: