ABOUT US
The System Failure
Every company claims they listen to their customers. But for years, our founders (Stoimen, Megan, and Antonio) saw the same system failure play out: The mechanism for listening was fundamentally broken.
We had support teams drowning in tickets, documenting the same five issues every week. We had product teams making roadmap decisions based on the loudest voice in the room, not the quantified data in the ticketing queue. Information wasn't being shared—it was being filed and forgotten.
The feedback wasn't missing; it was just scattered across Zendesk, HubSpot, meeting transcripts, and Slack threads—a vast, unreadable data swamp.
The Moment of Clarity
In one particularly frustrating meeting about feature prioritization, our CEO, Stoimen Veselinov, put an end to the analysis paralysis with some dry, product manager-level honesty
“We are spending two days arguing about what our customers have already told us in 8,000 different tickets. We don't need another meeting; we need a processor that can handle the raw input and deliver a clean signal..”
That stuck. The problem wasn't a lack of data; it was a lack of a reliable, automated processor. We realized that our customers' collective input—their problems, their ideas, their frustration—was the most valuable asset in the company, yet it was the most poorly managed.
Building the Processor
We decided to build Thinkpilot.
Our mission wasn't to create another glossy analytics dashboard; it was to build a robust processing layer that feeds your dashboard. We built a system that plugs directly into your tools (Zendesk, Intercom, CRM notes, etc.) and performs the necessary cleanup and synthesis.
We treat all that messy input as one giant, noisy data stream, and our AI functions purely to extract the root causes, the critical bugs, and the verified opportunities.
Who We Built It For:
Support Teams: You deserve to stop guessing which bug is the worst. We quantify the queue clog so you can finally hand Engineering a prioritized list of their actual problems.
Product Teams: You get to skip the manual auditing and move straight to strategic execution, building features based on market-validated demand hiding in your support logs.
What started with three founders trying to solve a personal frustration has grown into a fast-moving team determined to make data processing efficient, dead-simple, and undeniably accurate.
Messy Feedback In. Clean Opportunities Out. That’s the system we built.
OUR CORE
VALUES
Passtionate-Joy
We bring energy and love for what we do into every step.
Collaborative Teamwork
We move faster and smarter—together.
Curosity & Learning
We stay hungry to explore, question, and grow.
Problem Solving
We face challenges head-on and turn them into opportunities.
Focused Persistance
We push forward with grit and purpose, even when it’s tough.
Human-Centric Empathy
We build with care, putting people first