Help Your Team See the Problems Customers Feel Every Day
Thinkpilot processes large volume of customer conversations to reveal your next product move
Thinkpilot processes large volume of customer conversations to reveal your next product move
Thinkpilot processes large volume of customer conversations to reveal your next product move
the challenge
Support Sees the Patterns. But Then What?
You see the same issues repeatedly but have no easy way to quantify them or escalate to product. When something is finally fixed, you don't know when it happened or who to inform.
You see the same issues repeatedly but have no easy way to quantify them or escalate to product. When something is finally fixed, you don't know when it happened or who to inform.
You see the same issues repeatedly but have no easy way to quantify them or escalate to product. When something is finally fixed, you don't know when it happened or who to inform.
And This Is Where Thinkpilot Steps In
Automatic issue tracking
Automatic issue tracking
Every time a customer reports an issue, Thinkpilot automatically links it to existing insights. No manual tagging required.
Every time a customer reports an issue, Thinkpilot automatically links it to existing insights. No manual tagging required.
Clear escalation path
Clear escalation path
Show product exactly how many customers are affected by an issue, with timeline trends and supporting quotes. Make your case with data.
Show product exactly how many customers are affected by an issue, with timeline trends and supporting quotes. Make your case with data.
Track resolution status
Track resolution status
When insights are marked as "solved," you know exactly which issues have been addressed. Proactively inform affected customers.
When insights are marked as "solved," you know exactly which issues have been addressed. Proactively inform affected customers.
Customer Feedback Analytics & VOC Platform
Insights Feed for real-time signal monitoring
Your personalized Insights Feed surfaces the most relevant trends, patterns, and signals from customer conversations, feedback, and support tickets — in real time. No more digging through noise. Just the insights you need to spot recurring issues, track themes, and take action faster.
Insights Feed for real-time signal monitoring
Your personalized Insights Feed surfaces the most relevant trends, patterns, and signals from customer conversations, feedback, and support tickets — in real time. No more digging through noise. Just the insights you need to spot recurring issues, track themes, and take action faster.
Insights Feed for real-time signal monitoring
Your personalized Insights Feed surfaces the most relevant trends, patterns, and signals from customer conversations, feedback, and support tickets — in real time. No more digging through noise. Just the insights you need to spot recurring issues, track themes, and take action faster.
Auto-Categorize Bugs, Requests & Complaints
Thinkpilot automatically tags and organizes incoming feedback into clear categories like bugs, feature requests, and complaints. No manual triage, no messy spreadsheets — just clean, actionable data your team can use right away.
Auto-Categorize Bugs, Requests & Complaints
Thinkpilot automatically tags and organizes incoming feedback into clear categories like bugs, feature requests, and complaints. No manual triage, no messy spreadsheets — just clean, actionable data your team can use right away.
Auto-Categorize Bugs, Requests & Complaints
Thinkpilot automatically tags and organizes incoming feedback into clear categories like bugs, feature requests, and complaints. No manual triage, no messy spreadsheets — just clean, actionable data your team can use right away.
Customer linking to see full context
Every insight is automatically linked to the customers who mentioned it. No manual tagging—Thinkpilot maps conversations to customer profiles automatically.
Customer linking to see full context
Every insight is automatically linked to the customers who mentioned it. No manual tagging—Thinkpilot maps conversations to customer profiles automatically.
Customer linking to see full context
Every insight is automatically linked to the customers who mentioned it. No manual tagging—Thinkpilot maps conversations to customer profiles automatically.
Integration with existing support tools
Thinkpilot integrates with tools like Intercom, Zendesk, and more — so you can start extracting insights from the systems you already use, with no disruption to your workflow.
Integration with existing support tools
Thinkpilot integrates with tools like Intercom, Zendesk, and more — so you can start extracting insights from the systems you already use, with no disruption to your workflow.
Integration with existing support tools
Thinkpilot integrates with tools like Intercom, Zendesk, and more — so you can start extracting insights from the systems you already use, with no disruption to your workflow.
We have an assistant you can ask stuff
There’s a co-pilot assistant built on top of your data. You can ask questions like “what are people struggling with lately” or “any signals around onboarding friction”. It pulls from processed insights, not just GPT-style guesses.
We have an assistant you can ask stuff
There’s a co-pilot assistant built on top of your data. You can ask questions like “what are people struggling with lately” or “any signals around onboarding friction”. It pulls from processed insights, not just GPT-style guesses.
We have an assistant you can ask stuff
There’s a co-pilot assistant built on top of your data. You can ask questions like “what are people struggling with lately” or “any signals around onboarding friction”. It pulls from processed insights, not just GPT-style guesses.
run your own custom search queries
Tell Thinkpilot what you’re looking for, and where to dig. Slack? Intercom? Jira? We’ll scan it, skip the junk, and surface the stuff you looking for.
run your own custom search queries
Tell Thinkpilot what you’re looking for, and where to dig. Slack? Intercom? Jira? We’ll scan it, skip the junk, and surface the stuff you looking for.
run your own custom search queries
Tell Thinkpilot what you’re looking for, and where to dig. Slack? Intercom? Jira? We’ll scan it, skip the junk, and surface the stuff you looking for.
a desktop app That Integrates with your Whole Stack.
a desktop app That Integrates with your Whole Stack.
Thinkpilot integrates to all your tools, and runs fully on-device. All processing happens locally – no external APIs, no cloud syncing, no “just a quick ping to our server.” We don’t store, track, or transmit your data.
Thinkpilot integrates to all your tools, and runs fully on-device. All processing happens locally – no external APIs, no cloud syncing, no “just a quick ping to our server.” We don’t store, track, or transmit your data.
If your security team asks for a data flow diagram, it’s basically a circle. Around your computer.
If your security team asks for a data flow diagram, it’s basically a circle. Around your computer.
FAQ's
How is this different from [Insert bloated Product tool here]?
Unlimited insights? For real?
Why do I need to bring my own API key?
Can I cancel anytime? Or is this like a gym membership?
Is there a free trial?
What tools does it connect with?
How is this different from [Insert bloated Product tool here]?
Unlimited insights? For real?
Why do I need to bring my own API key?
Can I cancel anytime? Or is this like a gym membership?
Is there a free trial?
What tools does it connect with?
How is this different from [Insert bloated Product tool here]?
Unlimited insights? For real?
Why do I need to bring my own API key?
Can I cancel anytime? Or is this like a gym membership?
Is there a free trial?
What tools does it connect with?
Our insights are great.
The price? Even better
Our insights are great.
The price? Even better
It runs locally, keeps your data yours, and won’t slap you with hidden fees.
It runs locally, keeps your data yours, and won’t slap you with hidden fees.